ORDER STATUS, MADE SIMPLE
Where’s your order? Let’s find it.
Use the tracking link in the dispatch email sent when your order ships. If you cannot find the message or the carrier link is not working, contact us with your order number.
How to check your order
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Use your dispatch email
Shipping policyOpen the dispatch email sent after your order ships, then use the carrier link to follow the delivery.
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Need help finding tracking?
Contact usIf the dispatch email is missing or the carrier link is not working, contact us and include your order number.
What happens after you order
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1. Processing
The order is confirmed and being prepared. No tracking number exists yet at this stage.
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2. Dispatched
A separate email is sent with the tracking number as soon as the order leaves for delivery.
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3. In transit
The carrier link in that email shows live movement. Updates can pause for a day between scans.
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4. Delivered
The carrier marks the order delivered. If it has not arrived, check with neighbors before contacting us.
Tracking questions
Still not sure?
The most common tracking questions, answered directly.
I have not received a tracking number yet
Tracking is sent once the order ships, not at checkout. Processing usually takes 1-2 business days before dispatch.
My tracking has not updated in a few days
Carrier scans can pause between facilities. If it has not moved for more than 5 business days, contact us with the order number.
I entered the wrong address
Contact us as soon as possible. We can update it before dispatch, but cannot guarantee a change once the order has shipped.
Tracking says delivered but I do not have it
Check with neighbors and around the delivery location first, since carriers sometimes mark a package delivered slightly early. If it is still missing after 48 hours, contact us.
Still stuck?
Send us the order number and what you are seeing. A real person will look into it.
