1–2 business days
Typical processing time before the order is dispatched.
DELIVERY, EXPLAINED CLEARLY
From our door to yours.
See processing, delivery, tracking, and address information before or after you order.
AT A GLANCE
The details most people look for first
3–7 business days
Estimated U.S. delivery time after processing.
Free U.S. shipping
Shipping is currently free on every order within the United States.
Tracking by email
The tracking number is sent when the order ships.
Shipping policy
At Lunna Pet Co, we currently ship orders within the United States.
Processing Time
Orders are typically processed within 1–2 business days. Processing times may vary slightly during holidays, high-volume periods, or carrier delays.
Estimated Delivery Time
Most U.S. orders are delivered within 3–7 business days after processing.
Shipping Location
Our products ship from a U.S. warehouse whenever available, allowing faster domestic delivery and tracking updates.
Shipping Cost
We offer free U.S. shipping on every order.
Tracking
Once your order ships, you will receive a tracking number by email so you can follow your delivery.
Delivery Delays
Although most orders arrive within the estimated timeframe, delays may occasionally happen due to carrier issues, weather, holidays, incorrect addresses, or other circumstances outside our control.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. Lunna Pet Co is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.
Lost or Missing Packages
If your tracking shows that your package was delivered but you did not receive it, please contact the carrier first. You can also email us at support@lunnapetco.com, and we will do our best to help you review the situation.
Contact
For shipping questions, contact us at:
support@lunnapetco.com
