Free U.S. shipping
Shipping is currently free on every order within the United States.
DELIVERY, EXPLAINED CLEARLY
From our door to yours.
See processing, delivery, tracking, and address information before or after you order.
AT A GLANCE
The details most people look for first
Tracking by email
The tracking number is sent when the order ships, so you can follow it until it arrives.
30-day returns
Most unused items can be returned within 30 days of delivery.
Questions by email
Write to support@lunnapetco.com with your order number and we will help.
Shipping policy
At Lunna Pet Co, we currently ship orders within the United States.
Processing
Orders are prepared for shipment after they are placed. Processing can take longer during holidays, high-volume periods, or carrier delays.
Shipping Cost
We offer free U.S. shipping on every order.
Tracking
Once your order ships, you will receive a tracking number by email so you can follow your delivery until it arrives.
Delivery Times
Delivery times vary by destination and carrier. Delays may occasionally happen due to carrier issues, weather, holidays, incorrect addresses, or other circumstances outside our control.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. Lunna Pet Co is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.
Lost or Missing Packages
If your tracking shows that your package was delivered but you did not receive it, please contact the carrier first. You can also email us at support@lunnapetco.com, and we will do our best to help you review the situation.
Contact
For shipping questions, contact us at:
support@lunnapetco.com
