Refund policy

RETURNS & REFUNDS
At Lunna Pet Co, we want you to feel confident about your purchase. Most eligible items may be returned within 30 days of delivery, subject to the conditions below and any rights provided by applicable law.
RETURN ELIGIBILITY
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, components, and documentation, when applicable.
Products showing signs of use, misuse, alteration, damage caused after delivery, or missing components may not be eligible for return.
For hygiene and safety reasons, pet-care items that have been used, worn by a pet, or exposed to bodily fluids, food, waste, or other contaminants may not be eligible for return unless they arrived damaged, defective, or incorrect, or applicable law provides otherwise.
HOW TO REQUEST A RETURN
Contact us at support@lunnapetco.com within 30 days of delivery and include your order number, the email address used at checkout, and the reason for the return.
Please do not send a return before receiving return instructions from us. The appropriate return address will be provided after your return request is reviewed and approved.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos or other information that helps us review the issue.
When the return is due to our error, we will provide instructions regarding the return and applicable shipping costs.
RETURN SHIPPING
Unless the return is due to an error on our part or applicable law requires otherwise, customers are responsible for return shipping costs. We recommend using a trackable shipping method. Lunna Pet Co is not responsible for return packages lost in transit.
REFUNDS
Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Original shipping charges, if any, are non-refundable unless required by law or the return resulted from our error.
NON-RETURNABLE ITEMS
Items that have been used in a way that creates a hygiene or safety concern, or items specifically identified as final sale before purchase, may be non-returnable to the extent permitted by law.
This does not affect remedies for items that arrive damaged, defective, or incorrect, or other rights that cannot legally be waived.
CONTACT
For return or refund questions, contact Lunna Pet Co at:
support@lunnapetco.com